Support that works in partnership with families
Families often hold vital knowledge about routines, communication, risks and wellbeing. AIR Care values that knowledge while keeping the person receiving support at the centre of decisions.
What families can expect
- Clear communication
- Respect for the person’s rights and choices
- Support delivered in line with the agreed plan
- Accurate records and prompt escalation of concerns
- Regular review and honest discussion
Before support begins
We gather enough information to understand routines, communication, interests, relevant health information, medication prompting, risks, emergency contacts, funding and preferred times.
Reviews and feedback
Support is reviewed to consider what is working, progress towards goals, changes in risk, hours, staffing and whether the arrangement needs to change.
Concerns
Families are encouraged to raise concerns early. Complaints are considered fairly and without retaliation.